FAQ

How can I contact Pretty Little Charms?
Our customer care staff is available via email at Pretty.little.charms.co@gmail.com and will be pleased to assist you with any needs you may have!

Do you ship worldwide?

Yes, we are located in Australia but we still do ship internationally.

Can I change or cancel my order?

If you would like to request changes, please do so as soon as possible. Any requests made more than a day in advance have a lower chance of being accepted, but they are still possible. If you have any questions, however, we will be happy to take any necessary action if your order hasn't been processed or is still in our possession.

Once you receive your items, you will have a 30-day period to return them. You must make sure they are unworn and in the same condition they arrived in; otherwise, we won't be responsible for shipping. For cancellations, please note that they must be made within a 12-hour window; any cancellation request received after 12 hours will be denied.

What payment methods do you accept?
We also take shop pay, Afterpay, and PayPal in addition to all major credit cards including VISA, Mastercard, and AMEX.

When will my order be processed?
From our warehouse, we process and send out every order. Please give us more time to process your order during the holiday and sale seasons. Orders are processed from Monday through Friday. Orders will be processed 3 to 5 business days after the date of the order, and will be dispatched the following day. Please be aware that weekends are not shipping days.

How long will it take to receive my order?
Delivery often arrives within 1 to 4 weeks, depending on location.

If you are in Australia, delivery will take no more than two weeks.

If you live in the United States, delivery will typically take two to three weeks, although on rare occasions it can take as long as four weeks.

If you live in the UK, delivery may take up to 3–6 weeks, and on rare cases, up to 8 weeks, to arrive.

If you live in Canada, delivery may take two to six weeks, perhaps even eight weeks, to arrive.

We will send a tracking number so you may monitor your delivery anyplace else in the world, where shipping times range from 4 to 8 weeks, occasionally 12 weeks.

What if I don't receive my order?

You will be eligible for a full refund if your item hasn't arrived 4 weeks after the maximum time for your location that is stated above. If a tracking number is provided, we recommend contacting the shipping company to enquire about the order's whereabouts as it is entirely beyond our control.

If a tracking number is not supplied within 60 days and your things have not arrived, you are automatically eligible for a full refund.

Will I be charged with customs and taxes?
The prices listed on our website are in tax-free; however, once you get your order, duties and taxes may still be due. Once your item reaches its final destination, import taxes, tariffs, and associated customs fees may be assessed by your local customs agency. You are responsible for paying these fees and taxes; we will not pay them for you. Any delays brought on by your country's customs service are not our fault. Please get in touch with your local customs office for further information about fees.

How do I return an item?
Please contact us at pretty.little.charms.co@gmail.com

What if the item(s) I received are defective/incorrect/damaged?
If you have received any goods that are inaccurate, missing, or damaged, kindly get in touch with us once you receive your box, please provide the order number, pictures of the item(s), and all pertinent references. We'll try our hardest to settle your dispute as quickly as we can.

When will I receive my refund?
All refunds will be applied to the original method of payment used by you. If you used a credit or debit card to make your purchase, your money will be reimbursed to your account within 3 to 10 business days of the return or cancellation request being received by the company. Please get out to the card issuer.